Adding and Removing MFA
CBH employ Multi Factor Authentication (MFA) as an additional level of security. Although this can be accomplished by receiving and responding to either texts or automated phone calls, we recommend the use of the Microsoft Authenticator app on your smartphone as this is the quickest and easiest method to use.
When you are issued with your CBH smartphone the app will already be installed on it – if you’re using a different phone/device you’ll have to download it from the relevant app store for your device.
NOTE: If you already have the Authenticator app set as the default method, you'll have to remove this and add it again on the laptop screen as below
Adding – setting up for first use
On your phone:
Open the app on your phone and choose ‘+Add Account’ and select ‘Work or School Account’ and choose ‘Scan a QR code’. Authorise the app to use the camera. The camera should open, ready to scan a QR code.
Leave the phone for a moment and go to your laptop.
On your laptop - go to your Office 365 Home Page and click on the Settings icon (Cog wheel, top right of page)
Choose “Contact preferences > Update contact preferences”
On the page that opens click on ‘Security info’ in the left hand column
Click on Add sign in method
Choose ‘Authenticator app’
Click ‘Next’ on the two following prompts (you should already have the app installed)
A page with a QR code will open - now go back to your phone, which you should have left waiting to scan a QR code, and scan the QR code as displayed on your laptop
You should get a message on your phone saying your account has been added – click ‘Next’ on your laptop screen and you should get an authentication request on your phone – approve the authentication and a success message should appear on your laptop.
ADDITIONAL INFORMATION
Removing an account from the Authenticator app
For various reasons, at some point, you may need to remove your account from the app. To do this, open the app on your smartphone and tap on your account to open your account screen:
Tap on the settings icon (cog wheel, top right) on the account screen
Then tap on ‘Remove account’
If you need to add your account again just follow the instructions from the beginning - "Adding – setting up for first use"
NOTE: If you already have the Authenticator app set as the default method you'll have to remove this and add it again on the laptop screen