cbhomes

FAQ 0

Getting Started 0

Your account 0

Your documents 0

Trial FAQs 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0

Managing Your Mail 4

• Managing Mailbox Size
• Accessing your AutoArchive files
• Delegating your Mail and Calendar
• Adding an additional mailbox in Outlook

Clearing the Autocomplete Cache 1

• Clearing the AutoComplete cache - Outlook 2013 onwards

Creating a new Outlook profile in VDI 1

• Creating a new Outlook profile in VDI

OneDrive 3

• Getting Started with OneDrive
• OneDrive for Business
• OneDrive sync - PowerPoint show

Setting the default font in Office apps 1

• Setting Default Fonts - Office/Outlook

Outlook - Calendars 1

• Outlook Calendars - Public Folders

Microsoft Word 1

• Hyperlinks Not Displaying Correctly in Microsoft Word

Opening and Viewing CBC Calendars 1

• VIEWING CBC CALENDARS

Excel 1

• Minor Works Orders Spreadsheet

Working Remotely 4

• Microsoft Teams
• Audio issues when connected to USB Hub/Monitor
• Asked for PIN or Fingerprint when logging in using RDP (e.g. Live Desktop)
• How to change your Office 365 password

CBH Live Desktop and RDP's 5

• Setting Up Live Desktop - FILE and VIDEO
• Setting up printing in Live Desktop
• Wyse Terminals - Setting Resolution for Windows 10 Live Desktop
• RDP Authentication Issue
• Direct Remote Access to Frequently Used Apps

Mitel Phones - Handset Guide 1

• Mitel Phones - Handset Guide

Mitel Phones - Logging In 1

• Logging In

Mitel Phones - Phone Helpguide 1

• Phone Helpguide

Mitel Phones - Accessing Voicemail 1

• Voicemail

Mitel Phones - Call Forwarding 2

• Setting up simple routes
• Call Forwarding

Communication Etiquette 1

• Communication Etiquette

Setting up Mitel phone for Home Working 1

• Mitel phone - set-up and configuration for WFH

Office 365 - Set up Office Apps and Email on a Mobile Device 1

• Configuring Email and Apps - Office 365

Office 365 - App Passwords and 2 step verification 3

• Office 365 - Setting up App passwords
• Office 365 - 2 Step Verification
• Setting up an App password for your phone

Office 365 - email configuration details 1

• Office 365 - Additional Email configuration details

Office 365 Password Reset 3

• Re-setting Security Questions in Office 365
• Forgotten password/Reset password - Office 365/Live Desktop and RDP
• How to Setup Office 365 Self Serve Password Reset

Updating Your Delve Profile 1

• Updating Your Delve Profile

Office 365 - Microsoft Authenticator 2

• Multi Factor Authentication (MFA)/Authenticator app
• Tenancy Merge – Setting up MFA – Additional Instructions

Multi Factor Authentication - Number Matching 0

Yammer 1

• Yammer

IT Access 1

• Third Party Users

Moving Files to One Drive 1

• Uploading Files to OneDrive

H Drive Freeze - Dealing with Outlook Archives 1

• H Drive Freeze - Archiving E-Mails

Remote Printing 2

• PRINTING REMOTELY FAQ
• Hi-Mail Quick User Guide

Hardware 4

• Wireless Mice (OPS)
• USB Docking Station Not Working
• BitLocker Recovery FAQ
• SETTING UP DUAL SCREENS WITH YOUR DEVICE

Housing Systems Templates 3

• Housing Systems Report Requests
• Warning Form
• Request for RTB/BS Move

Privacy 1

• Clear browser history every time you close your browser

Data Protection 2

• Data Breach Reporting App
• Guidance on using the app to report a Data Breach

Map a Network Drive 1

• Map a Network Drive in Windows 10

Configuring your Mac for Windows 10 Remote Desktop 1

• Configuring your Mac for Windows 10 Remote Desktop

Shortcuts 1

• Creating a shortcut to a file, folder or webpage

Device Optimisation 1

• Clearing up space on your hard drive

General Issues 3

• IDOX does not open certain files
• Clearing the cache on your browser
• Finance Systems

IT Support 2

• How to get IT assistance in the CBH environment
• Installing the Helpdesk app - Android

Touch screens - Styluses/Pens 1

• Using a stylus with your touchscreen Windows computer

Adding text and/or signature to a PDF with Adobe Acrobat Reader DC 1

• Adding text and/or signature to a PDF with Adobe Acrobat Reader DC

NPS 2

• Accessing NPS using the Chrome browser
• NPS login and Password Reset

IDOX/Trapeze - file types not recognised 1

• Idox and Trapeze - Associating file types

Synchronising Contacts in Outlook app on your Smartphone 1

• Synchronising contacts in the Outlook app (Smartphone)

Teams 1

• Clearing the Teams cache

Guidance for raising a ticket 6

• Request for a new Document Library or List
• File Tags
• Document Library access/permission changes
• Document Library layout changes (including Views and Grouping)
• Adding or updating MS Office templates

View all 6

Quick User guide 1

• Himail Quick User Guide

FAQS 1

• NPS FAQs

Logging on 1

• Logging on to Live System

Letter Users Guide 1

• Letters Users Guide

Intro to Housing Training Manual 1

• Intro to Housing Training Guide

How to Create Customer Password 1

• How to create a customer password

NPS Mobile User Guide 4

• How to set up NEC Mobile App
• Mobile Set Up User Guide
• How to use Mobile App
• Mobile Tenancy Visits Guide

Repairs 2

• Raising a Repair in version 6.21
• NPS Repairs Training Guide

Housing Estates Training Guide 1

• NPS Estates Training Manual

How to create and search for a contact 2

• How to create a contact
• How to Search for a Contact

How to add a tenant to a tenancy 1

• Adding a tenant to a tenancy

Info at Work 3

• How to search for property documents
• How to search for tenancy documents
• Info@work user guide

Housing Property Purchase 1

• NPS Property Purchase User Guide

Housing Rents 1

• NPS Housing Rents Training Manual

Housing Support Services 1

• NPS Housing Support Training Guide

How to add a consent 1

• Adding consent

How to Export Search Results to Excel 1

• How to Export Search Results to Excel

Notes Guide 1

• NEC Notes Guide

Samsung Galaxy 0

Tethering and Mobile Hotspot 1

• How to tether to your mobile phone

Meeting Owl 1

• Meeting Owl

Rowan House - CBH Meeting Room 01 1

• CBH Meeting Room 01 - Rowan House First Floor