Continued use of a browser will build up temporary files which will slow it down and affect connectivity- these are stored in what is known as the cache and clearing this should help in many situations.

Difficulty may also be experienced in using certain apps that open in a browser (e.g. Sharepoint) – clearing the cache may also resolve this.

Please follow the instructions below to clear the cache in either Microsoft Edge (recommended browser) or Google Chrome

Edge

  1. Open Microsoft Edge,
  2. Select Menu (3 dots icon on top right corner of the browser)
  3. Select Settings >
  4. Select Privacy, search & services.
  5. Under Clear browsing data, select Choose what to clear.
  6. Select Browsing history, Download history, Cookies and other site data and Cached images and files, and then select Clear now.

Chrome

  1. Open Chrome.
  2. At the top right, click Menu (3 dots icon on top right corner of the browser)
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Please Note:

  1. Edge is the main supported browser within CBH although we understand many colleagues use Chrome. If you use another browser, please refer to online support for that browser.
  2. We do not advise the use of the (now obsolete) Internet Explorer browser in any circumstances except when this is enforced using certain apps still in use by CBC/CBH.