Some users have reported issues when using NPS with various fields freezing etc. These issues may be solved by using the Chrome browser to access NPS, instead of the default Internet Explorer browser in Live Desktop (The Pond).
This is the URL that you should use: https://housing.colchester.gov.uk/ords/houlive_ax/f?p=304:191
Open the Chrome browser and either type the above URL into the address bar or copy the above link and right click in the address bar and choose "Paste and go to:https://housing.colchester.gov.uk/ords/houlive_ax/f?p=304:191 "
Please note - this only works in Live Desktop.