If you're looking to work remotely, including from home, it's useful to divert your Mitel number to your mobile phone. This can be done directly through your Mitel Client by managing statuses and setting up some basic account configuration. You can also request that ICT deploys the Mitel app to your smartphone, allowing it to act like a desk phone from within the office.
Client Access
The Mitel client is available on your Windows 10 laptop by using the MiCollab RDP found here, or within the Live Desktop (Pond) environment.
Add Your Mobile Number
- Open Mitel
- If prompted, enter your credentials
- If you're unsure what they are, raise an ICT Support Request with us and we can reset your password if needed
- Click your name
- Click Manage Account
- Click the plus icon
- Give the new phone a name
- e.g. Mobile
- Enter your full telephone number using the following format
- 07364477364
- Tick Publish
- Once added, close the current window
Set Your Status
- Click on your current status
- You can now add
- You can now add a new statusor edit an existing
- For the purpose of this guide, we will create an Out of Office
- Either click on an existing or create a new status by clicking New
- Now enter a name
- Optionally add a description
- e.g. Diverted to Mobile
- Change the option for Send my calls to to your new phone number you added
- When you're done, click on Save
Finish
Now when you select the new status, calls coming through to your work extension should be forwarded to your smartphone. Be sure to switch your status back when you're in the office or when you need calls to go back to your smartphone. You can also perform diverts to other members of staff or send calls directly to voicemail in certain situations where you may be too busy to receive calls.